The fact that the local kids haven't stolen thus thing makes me wonder what kind of world we live in now.Meanwhile it appears that Crotched's social media presence has been reduced to cheap product placement:
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VAIL SUCKS
- Thread starter thebigo
- Start date
Dude, I hear that the experience at Crotched is out of this world.
Last edited:
mbedle
Well-known member
Sorry to hear that. You should know that you only have 30 days from a qualifying personal event to file a claim for a refund.
mbedle
Well-known member
Are you sure that Vail is using an outside insurance company for their Epic Coverage. They previously used an outside insurance company back when you use to pay for it, but that doesn't seem to be the case the pass couple of years. The terms and conditions states that the Epic Coverage is actual just Vail Resort's refund policy for the season passes. I did notice that they use an outside firm to manage the claim process, but that firm does not appear to offer insurance directly.
mbedle
Well-known member
Thats the Vail "Unique Visual Experiences"... The stuck a really ugly plastic Stowe sign at the top of the gondola.
Anybody know the most sure fire way to get OFF auto renew for Epic passes? I called a few weeks ago and told them I want off. Asked for confirmation and was told they could do confirmations only if I was on auto renew. Nothing to send if I was off.
Today got an email saying that I was on auto renew and would be charged $49 on May 17th.
They suck I'm switching from full Epic $840 to Epic Northeast Midweek Pass $385. Will get Indy and Ikon base also.
Today got an email saying that I was on auto renew and would be charged $49 on May 17th.
They suck I'm switching from full Epic $840 to Epic Northeast Midweek Pass $385. Will get Indy and Ikon base also.
mbedle
Well-known member
Send an email to seasonpass@vailresorts.com and call 970-754-0008, hit 1, 4 and 1. Write date and time you called to cancel and if they charge your card on the 17th, dispute the charge.
drjeff
Well-known member
Tell your credit card company about it ahead of time and ask them to issue you a new card, with a different account number. Yes it's a PITA for any other items you may have linked to that card, but if you really want to prevent auto renewal and don't want to take any chances with the customer service hassles people often experience with them, it might not be a bad idea
Zermatt
Active member
Simply changing your credit card doesn't relieve the electronic contract you signed to be on auto renew. I'm sure it's in the terms somewhere. Vail could still go after you for the money even if they can't charge your card.
Not sure about this case but most auto pays don't care if your credit card number changes. They will still go through.
Remember, Vail claims auto renew is a benefit of being a pass holder. You should be thankful of this gift they have given you.
They flat out refused to remove my card from their system. They said the software doesn't allow them to. I find that highly suspect and questionable whether it's legal. The only thing I could do was ask them to deactivate my account.
machski
Well-known member
I made damn sure to check (uncheck) the auto renew tab when we bout our Epics for this season. Easy to see on our account we are definitely NOT on auto renew. Which is good, won't be buying next year.
drjeff
Well-known member
I went through this with Six Flags. Basically all they do is send you a few emails/calls saying that something "bad" can happen if you don't provide them with a valid credit card, then when you speak with them when they contact you, you just tell them that you ARE canceling, they have it on record, it is before the pass can be used, and it's not worth their time and effort (since they know that they really can't do anything) to pursue further.
Six F;ags had it where I had to let them know 2 months before I wanted to cancel, and then once I said I wanted to cancel, (before their park season began) they said that to cancel that I had to pay the 1st 2 months of the season before I could cancel. My CC had been hacked shortly before the new term began, they didn't have a valid CC number on file, end of story on my part with them
machski
Well-known member
I do have to say though skiing at Sunapee on my Birthday, it was kind of cool hearing the hand scanner start playing party music and the lift ops wishing me a happy birthday. Nice touch to the hand operated RFID scanners vs gates in that instance.
This is the first year that my pass was eligible for the auto-renew. Like you I made sure I declined the auto-renew.
After reading these comments I logged into my account to make sure it said declined.catskillman
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PCI regulations require that they have to encrypt your number, and cannot store it in the original format.
CC companies will let Vail charge a different card number as long as the issuing bank is the same. I am not on auto renew, but I was grateful that banks did this will other companies I had on direct bill when I had my card compromised and had to get a new number.
catskillman
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From Skilogy Matt on Facebook. If you do not follow him I would suggest you do. He does his research & Very Interesting Posts, like the one below
NEWS: Vail Resorts Was Understaffed to the Tune of $73M This Season
This comes from their 2022 Investors' Conference presentation (https://bit.ly/36rO0n7) where they indicated that next season's $175 million boost to wages is actually a $98 million boost due to wages, and the rest of that figure coming from a "return to normal staffing" amounting to $73 million, and a $4 million investment in human resources staff. It is honestly a bit scary to hear that they were only down 15% in their expected hourly labor and suffered as bad as they did.
When Vail Resorts entered the season with a serious shortage of labor, instead of trying to right the ship by being more aggressive with hiring and wages, they mostly just stayed the course while at the same time back in January they guided their investors that they still expected to hit their profit targets despite failing to reach their visitation and revenue targets. The move in mid-January to offer employees who finished the season a $3/hour bonus was done as a stop gap measure to help stem the flow of departures as employees were leaving due to a combination of factors related to being overcapacity and understaffed which could have otherwise lead to shutdowns. They also saved money beyond labor by not making as much snow, which can cost around $1,000 an acre foot (cost varies widely due to weather and equipment), and by cutting operating hours and even full days from their schedules at some resorts. This was a choice.
Despite their choice to maintain reduced labor and operations which impacted skiers and riders, Vail Resorts increased their dividend for shareholders this last quarter and it is now the highest that it has ever been; an annual rate of over $300 million presently. For those passholders across the Northeast and the Midwest who faced reductions in operations from lift hours, to days operating, to terrain availability, and even surface conditions, they didn't get a refund or a credit, nor even an honest admission or apology. The customers that Vail Resorts cares about most are clearly their shareholders and not their passholders who pay upfront for their services. This single fact is the basis for most of what is wrong with Vail Resorts' approach to the ski business.
Is This a Legitimate Business Practice and Could It Happen Again?
Is it right that a company of Vail's size and financial standing choose to not fully staff their resorts, and offer reduced terrain, operating hours, and even season length for people who had previously purchased passes and expected somewhat normal operations based on guidance?
A: I don't believe so. Liability may actually exist here.
Can we expect Vail Resorts to hire less staff, make less snow, and reduce operating hours and days in future seasons when they are struggling to hit their own guidance to Wall Street?
A: I think this is a reasonable expectation for the future given what they have done the last two seasons.
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NEWS: Vail Resorts Was Understaffed to the Tune of $73M This Season
This comes from their 2022 Investors' Conference presentation (https://bit.ly/36rO0n7) where they indicated that next season's $175 million boost to wages is actually a $98 million boost due to wages, and the rest of that figure coming from a "return to normal staffing" amounting to $73 million, and a $4 million investment in human resources staff. It is honestly a bit scary to hear that they were only down 15% in their expected hourly labor and suffered as bad as they did.
When Vail Resorts entered the season with a serious shortage of labor, instead of trying to right the ship by being more aggressive with hiring and wages, they mostly just stayed the course while at the same time back in January they guided their investors that they still expected to hit their profit targets despite failing to reach their visitation and revenue targets. The move in mid-January to offer employees who finished the season a $3/hour bonus was done as a stop gap measure to help stem the flow of departures as employees were leaving due to a combination of factors related to being overcapacity and understaffed which could have otherwise lead to shutdowns. They also saved money beyond labor by not making as much snow, which can cost around $1,000 an acre foot (cost varies widely due to weather and equipment), and by cutting operating hours and even full days from their schedules at some resorts. This was a choice.
Despite their choice to maintain reduced labor and operations which impacted skiers and riders, Vail Resorts increased their dividend for shareholders this last quarter and it is now the highest that it has ever been; an annual rate of over $300 million presently. For those passholders across the Northeast and the Midwest who faced reductions in operations from lift hours, to days operating, to terrain availability, and even surface conditions, they didn't get a refund or a credit, nor even an honest admission or apology. The customers that Vail Resorts cares about most are clearly their shareholders and not their passholders who pay upfront for their services. This single fact is the basis for most of what is wrong with Vail Resorts' approach to the ski business.
Is This a Legitimate Business Practice and Could It Happen Again?
Is it right that a company of Vail's size and financial standing choose to not fully staff their resorts, and offer reduced terrain, operating hours, and even season length for people who had previously purchased passes and expected somewhat normal operations based on guidance?
A: I don't believe so. Liability may actually exist here.
Can we expect Vail Resorts to hire less staff, make less snow, and reduce operating hours and days in future seasons when they are struggling to hit their own guidance to Wall Street?
A: I think this is a reasonable expectation for the future given what they have done the last two seasons.
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He copy pastes from NWS and other weather groups, always begs for money, and send the gapers on weekday storm-chases. Glad his group will be 25$ next year hopefully cuts down on the jerrys asking if they can drive up to Stowe with their RWD bald tires.
All you need for weather if you don’t want to research a lot.
National Weather Service
www.weather.gov
catskillman
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true - about people asking specific questions rather than reading his post, very anoying. Just like the Epic Pass site - always repeatdly asking how to get to mtn from airport, conditions, where to eat...
